1.MSY delivers its Goods or Services in each Australian State and Territory, using Australia Post or our nominated courier.
2. All prices listed on the Website are exclusive of delivery charge, unless otherwise stated.
3. All prices listed on the Website are exclusive of handling fee.
4. All weights and dimensions of Goods or Services described on the Website are approximated and should be used as guidance only.
5. Goods or Services may not be available for immediate dispatch or delivery, MSY will use its best endeavour to deliver your order within a reasonable timeframe.
6. Delivery times may be longer for regional or remote areas in Australia.
7. The delivery address must be an address within Australia and cannot be a freight forwarding location.
8. You may be required to receive delivery of your order in person.
9. When you place separate orders the Goods or Services will be delivered separately and a separate delivery charge will apply to each order.
10. MSY may deliver your order from different states’ warehouses in separate shipments and separate invoices.
11. MSY will deliver to a P. O. Box in Australia where possible as requested by you and please provide personal ID when you collect the Goods.
12. MSY will not deliver to a Parcel Locker.
13. The applicable shipping costs are calculated at the checkout of your online order.
14. Shipping costs are affected by the size, weight and materials of your ordered Goods or Services and your location.
15. You are responsible to provide correct delivery address. If an incorrect delivery address was provided and MSY is subsequently notified of the error, MSY will do our best to redirect the parcel to the updated delivery address. However, if this occurs then you understand that additional delivery costs may be charged by Australia Post or our nominated courier and you agree to pay such additional delivery costs. If the additional delivery costs is known then MSY will endeavour to inform you of the costs first.
Return - Change of Mind
MSY normally does not have any general obligation to provide refund, exchange or repair under the following circumstances:
a. If you change your mind.
b. If you have made a wrong selection.
c. If you decided you do not like the purchase.
d. If you decided that you had no use for the purchase.
However, MSY would like to provide additional security for customers, over and above the consumer’s rights under the Consumer Guarantee for change-of-mind customers and MSY will provide you with a full refund or exchange to other Goods noting price difference, if:
i. You return the purchased goods to MSY within 14 days of the purchase date. For online purchases, the purchase date is the date you receive your ordered Goods;
ii. You have and bring the proof of purchase in the form of tax invoice and/or receipt;
iii. The returned Goods and its packaging are unopen and still in its original sealed condition including all manuals and accessories;
iv. You agree to be responsible for the shipping cost of returning the Goods to MSY. v. For online purchases, we strongly recommend you to contact us prior to returning the Goods. Any change of mind returns not acknowledged by MSY beforehand might be rejected and return to you at your own expense.
If your experienced issue with purchased goods, please email firstname.lastname@example.org with your detail and our online team will assist you.
Please refer here for MSY's Warranty Policy.