Wondering how to judge the quality of a product without seeing it in person? We've got you covered! When you buy consumer electronics online, you can check out reviews from thousands of customers who have actually used the product. Their feedback is super helpful in making an informed decision.

Additionally, you can explore reviews on platforms like YouTube, Reddit, and Product Review, as well as the reviews on our own website. These sources provide detailed insights and real-world experiences that can guide you in choosing the right product.

Plus, our stores often have display units available for you to view. Just keep in mind that these displays can change occasionally without notice. To find your nearest MSY Store, click here.

All products sold by MSY come with a minimum 1-Year Return to Base Warranty. Many products even come with a longer warranty period, in addition to the consumer guarantees provided by Australian Consumer Law.

And if you change your mind, no worries! We offer a 30-day Change of Mind Return Policy. Check out our Returns Policy for more details.

Here's a quick overview:

What is your Returns policy?

At MSY, your convenience is paramount. Therefore, we offer a 30-Day Change of Mind Returns Policy.

Should you decide to return your purchase, please review the information below and contact our Support Team or speak to us in-store within 30 days of purchase. This will allow you to organise your product's return and process a refund of your product's purchase price (excluding initial delivery & handling charges).

Change of Mind Returns

Under Australian Consumer Law, businesses are not obligated to accept returns based purely on a change of mind. Nonetheless, at MSY, we strive to deliver top-tier customer service. We recognise that sometimes needs or circumstances change post-purchase. Hence, under specific conditions, we might be able to accept your item as a 'Change of Mind' return. Please understand that such returns are not guaranteed and are always subject to our approval. Our Support Team is always here to assist if you're uncertain or have queries.

Products for 'Change of Mind' returns must be in their original, FACTORY SEALED condition. We will no longer accept products that have been opened (including those with broken seals or removed shrinkwrap) for 'Change of Mind' returns. An exception to this would be if you were given incorrect advice or misled regarding a product's suitability by our staff or website.

Exclusions

This policy does not include certain products, including those ordered specifically for quoted projects, enterprise equipment, pre-orders, Custom PCs, sales, or open-box items.

Moreover, in our commitment to deter resellers and scalpers from speculative purchases, we hold the right to decline a 'Change of Mind' return for bulk orders consisting of more than three units.

Happy shopping!