At MSY, we strive to not just meet but exceed your delivery expectations, ensuring your exciting new purchase arrives as swiftly as possible! Our provided delivery times are industry averages, courtesy of our trusted courier partners. However, we understand the anticipation and excitement to receive your orders, especially during holiday seasons, peak periods, or when the weather is playing tricks!

If you find delays, particularly in remote areas, subject to local transport schedules, we sincerely empathize with the inconvenience and thank you for your understanding and patience.

Checking the Status of Your Order:

Once dispatched, your eagerly-awaited product is in the trusted hands of our courier partners. Feel free to contact them for any enquiries, should you check tracking and find your item with them:

Dispatch Times

Standard & Express: 1 Day Excluding Weekends

Tracking Your Order:

Once dispatched, you will receive a tracking number and you can view the status of your item on the Australia Post Website: https://auspost.com.au/mypost/track/#/search

It is possible that once an item is dispatched, there may not be scanning on it until Australia Post scans it 'On For Delivery'. Unfortunately, we have no further information in regards to this. If you believe there may be an issue with the delivery, please let us know or alternatively you can contact Australia Post directly.

Didn’t Receive Your Tracking Number?

If your order has been processed and you have not yet received your tracking number, it's possible the email may have been sent to your 'Spam' or 'Junk' folder. If you still have not received it, please contact us via support@msy.com.au

Standard Postage Estimated Arrival Times

QLD:

Metro -  1 to 3 business days

Country - 3 to 7 business days subject to local transport schedules

ACT, NSW, SA and Vic:

Metro - 2 to 5 business days

Country - 3 to 7 business days subject to local transport schedules

NT, Tas and WA:

Metro - 5 to 10 business days

Country - 7 to 14 business days subject to local transport schedules

More Info: here

Express Postage Estimated Arrival Times

Metro:

1 to 2 business days

Check Express Post Details: here

Country:

2 to 5 business days

Check Express Post Details: here