Want to know how much shipping will cost for your order? Just add your items to your cart. From the cart page, use our handy Estimated Freight Calculator. Enter your postcode and click "Get Estimate" – easy as that!
When will my order be delivered?
We're committed to getting your orders to you quickly and reliably. While our delivery times are based on industry averages provided by our couriers, please note that delays can happen during holidays, peak periods, or extreme weather conditions. For remote areas, deliveries depend on local transport schedules and might take a bit longer.
Standard Postage Estimated Arrival Times
Remember, these times are on top of the 1 business day it takes us to dispatch your order (excluding weekends):
QLD:
Metro: Up to 3 business days
Country: Up to 7 business days
Metro: Up to 6 business days
Country: Check with your local Post Office or the Australia Post website
All other states:
These are just estimates from the Australia Post website. You can check them out here.
Express Postage Estimated Arrival Times
Again, these times are additional to our 1 business day dispatch time (excluding weekends):
Metro: 1 to 2 business days
Country: 2 to 5 business days
How do I know what my tracking number is?
Once we dispatch your order, you'll receive a tracking number. You can check your delivery status on the Australia Post Website. If you haven't received your tracking number, it might be in your Spam or Junk folder. Still no luck? Send us an email with your order number at support@msy.com.au.
I've received my tracking number but cannot see any scanning on it.
Sometimes, items won't show any scanning until Australia Post marks them 'On For Delivery'. If you're concerned about your delivery, let us know or contact Australia Post directly.
Australia Post: 13 76 78 | Help
StarTrack: 13 23 45 | Support
Aramex: Contact Us
Can I schedule a time for my order to be delivered?
Currently, scheduling specific delivery times with Australia Post isn't available. If you're not home, they'll leave a card for you to collect your parcel from their nearest facility. To avoid any inconvenience, consider using a work address or another location where someone can sign for your order on your behalf.
