Hey there! We understand it can be frustrating to find your account blocked, and we're here to help explain why this might happen.
Per our Terms & Conditions, we reserve the right to enter into a purchase contract with our valued customers. We encourage you to review our Terms & Conditions available here.
There are several reasons why an account may be blocked; we have listed some of these reasons below. Please be aware that this list is not exhaustive, and accounts may be blocked for reasons other than those listed below:
When an account has been used for fraudulent or suspected illegal reasons
Where an account has an outstanding balance or bad debt
When an account has been identified as a reseller
Where there may be any ongoing, pending or resolved legal matters
Where a person has been violent, abusive, aggressive, displays anti-social behaviour or is generally difficult to deal with
Our team works diligently to ensure fairness in every decision. Each case is carefully reviewed by our management before a block is placed.
If you believe your account has been blocked by mistake, please contact our Customer Service Team at feedback@umart.com.au. We’ll make sure your concerns are promptly reviewed by our management team. Your concerns will be promptly relayed to our management for a thorough examination, reflecting our commitment to fighting for the customer and delivering optimal value for money with perfection in execution.
How to Avoid Account Blocking:
To keep your account in good standing, treat our staff and business with the same respect we show you. Avoid engaging in fraudulent activities, settle your account balance, and maintain a positive and respectful interaction with our team and other customers.
